Shipping policy

 

Shipment Processing Time

All orders are processed within 2–3 business days after payment is received.
Orders are not shipped or delivered on weekends or U.S. holidays.

If we experience a high volume of orders or carrier delays, shipment processing may take longer. Please allow additional transit days for delivery. In the event of a significant delay, we will contact you by email or phone with an update.

Shipping Rates & Delivery

We offer three shipping options to accommodate your needs. Economy shipping (5-8 business days) is available at no charge on all orders. Standard shipping (3-4 business days) is $15.00, and Express shipping (2-3 business days) is $29.00. Estimated delivery times begin once your order has been processed and handed off to the carrier.
Delivery times vary depending on the shipping method and destination.

EvenKeel currently ships to:

  • All 50 U.S. states
  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands)
  • APO/FPO/DPO military addresses

Please note that delivery delays can occasionally occur due to weather, carrier volume, or unforeseen circumstances beyond our control.

 

Order Confirmation & Tracking

You will receive an order confirmation email once your order has been placed and a shipment confirmation email with tracking information once your package has been shipped.

Customs, Duties & Taxes

EvenKeel LLC is not responsible for any customs duties, tariffs, or local taxes that may apply to your order. All such fees are the customer’s responsibility.

Currently, we do not ship internationally outside of the U.S. and U.S. Territories.

Damaged or Lost Shipments

EvenKeel LLC is not liable for products that are damaged or lost in transit.
If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Be sure to:

  • Save all packaging materials and damaged items
  • Retain tracking information
  • Provide photo evidence if requested by the carrier

We’ll assist where possible to help expedite the claim process.

Policy Updates

EvenKeel, LLC reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice.
The latest version will always be available on EvenKeelgear.com