Refund policy
Returns & Refunds Policy — EvenKeel, LLC
Effective Date: August 2026
Returns, Refunds & Exchanges
EvenKeel wants you to be 100% satisfied with your purchase. If something isn't right, you have 30 days from your delivery date to initiate a return on all full-price orders placed on EvenKeelGear.com, subject to the conditions below. All refunds will be issued to the original payment method.
Sale items and clearance are final sale and not eligible for return or exchange unless otherwise stated.
30-Day Return Window & Eligibility
To qualify for a refund, returned items must meet the following conditions:
- Returned within 30 days of delivery date
- Unused, unwashed, undamaged, and in original condition
- All original tags, labels, and packaging included
If your return arrives worn, washed, damaged, or missing tags, it will not qualify for a standard refund or store credit. You'll have two options:
- We will ship it back to you, at your expense, OR
- We will offer you a 50% store credit, of the items original purchase price, and the item will be donated.
We will reach out to you by email if your return doesn't meet the condition requirements so you can choose which option you'd prefer.
Non-Returnable Items
For safety and hygiene, the following are non-returnable:
- Final sale or clearance merchandise
- Customized or personalized items
- Opened drinkware
- Used accessories (towels, gloves, dry bags, etc.)
- Worn swimwear or items where hygiene seals are removed
- Gift cards and downloadable digital products
Return Shipping & Prepaid Labels
We will provide a prepaid return shipping label for all domestic returns. A flat $7.95 return shipping fee will be deducted from your refund, unless the item was defective, damaged, or we shipped the wrong item.
Should you choose to receive store credit instead of a refund, we will waive the $7.95 fee and you will receive store credit for your full purchase price.
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How to Start a Return or Exchange
To begin a return or exchange, email us at contact@evenkeelgear.com with your order number, the item(s) you want to return, and the reason for return. Do not return items without receiving return instructions from us.
We will provide you with next steps and a return shipping prepaid label.
Exchanges
Exchanges are processed as a refund to your original payment method once the returned item is received and inspected. To obtain the replacement item (different size, color, or style), please place a new order on our site after your refund is issued. If an exchange is not possible, we will offer a refund or store credit at your option.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@evenkeelgear.com and include photos of the item and packaging. We will cover return shipping and provide a replacement or full refund in accordance with federal and state consumer protection laws.
Returns & Exchanges for International / APO/FPO
EvenKeel currently ships only within the U.S., U.S. Territories, and APO/FPO/DPO addresses. If you received an item at an APO/FPO/DPO address and need to return it, you are responsible for return shipping unless the item was defective or incorrect.
Timing & Policy Updates
EvenKeel, LLC reserves the right to update or modify this Shipping, Returns & Refunds Policy at any time to comply with state or federal law or for operational reasons. The latest version will always be available at EvenKeelGear.com.
Contact Information
If you have any questions about this policy or need help with a return, contact us:
EvenKeel, LLC
Email: contact@evenkeelgear.com
Mailing Address: PO Box 2022, McCall, Idaho 83638