Store/Privacy Policy

Shipments; Delivery; Title and Risk of Loss

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipment, Confirmation and Tracking. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. Evenkeelgear.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  Customs, Duties and Taxes: Evenkeelgear.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damage: evenkeelgear.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy: We currently do not ship outside the U.S. 

 

Final Sale; Returns; Exchanges

EvenKeel wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all evenkeelgear.com orders.

• Excludes sale items

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

•All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, color or style.

•Return timeframe starts from original purchase date.

•EVENKEEL, LLC is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

•Original expedited shipping charges will NOT be refunded.

•Please allow 30 days for credit too clear once received.

•Items not returned in 100% resalable condition will be subject to restocking fee (10%).

•Return policy subject to change without notice.